Q: Why do I need to transfer my web site? What does website migration entail?
A: When your present web hosting provider can no longer match the necessities of your site, or when you undergo regular network downtime, or if you have to wait for hours for the client care team to get back to you, it might be smart to change your web hosting provider, i.e. to transfer all the files for your web sites as well as your databases from your present provider to your future provider. At katarisoft, we understand that this can often be hard & time–consuming. That’s the reason why we will do all that for you at no cost!Our qualified technical team will migrate your site content from your current web hosting provider to us. Our technicians have got plenty of experience migrating websites and are able to handle everything – from a traditional WordPress–based blog or Joomla™–driven site, to an extremely complex, custom–made web application.
Q: Website migration sounds like lots of work. How much time can it take?
A: While we can’t give you a precise ETA, since there are lots of factors, among them the physical size of the files and databases, the physical location of the present host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we’ll do our best to migrate your site within 48h, and in some cases – within 24h (when the content is not large).
Q: My personal privacy is crucial to me. What info do you need to have?
A: Yep. We will need the name of the web site that you would like us to move. We will also require a means to log into your current hosting account so that we can get the content pertaining to your website.
Q: The login details for my hosting account are sensitive. How can I trust you?
Q: Will my web site be offline during the migration?
A: While we migrate your website, it will be available both in your web hosting account with us and in your account with your previous web hosting provider. Once the transfer is finished, we will make certain that everything is working properly and that the integrity of your data is not jeopardized prior to telling you that the transfer is finished. Then we’ll instruct you how to move the domain name over to your web hosting account with us and how to edit your DNS records.
Q: Will my old hosting provider discover that I am leaving them?
A: Nope. Apart from your login details for the Control Panel, we won’t require anything. We’ll never contact your web hosting provider. They will not know anything about the transfer either.
Q: Which hosting platforms do you support?
A: We can migrate your website from any hosting provider or any Linux–based web hosting platform so long as we can get access to the Control Panel and there is File Transfer Protocol access available.The only sites that we can’t transfer are those based on closed–source software apps like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.