Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Guarantee

  • Our technical help Department is on duty 24x7 to respond to all your assistance needs. Each ticket you send out to us is going to be answered within up to 60 minutes. If your issue requires the assistance of one of our administrators, we will address the ticket to the technician on shift and will inform you that the problem is being resolved.

  • Top quality support service

  • Professional Tech Support Service

  • We are on line for you 24x7 to supply useful information and tech support and also to assist you with any difficulty that you may encounter when organizing your virtual server. We’re able to support you with all pre–installed packages, such as your Operating System, server management panel (in accordance with the VPS type) and the Web Hosting Control Panel designed 100% by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Web Hosting Control Panel that is offered without charge with your VPS gives an inbuilt knowledge base. One can find an array of descriptive how–to articles and reviews and a collection of step by step video tutorials that show all the regular web site management responsibilities. You can start using them by pressing the Help or Video buttons in the top right side of each Control Panel section.