A 99.9% Server Uptime
Our cloud hosting system is based on a steady, enterprise–class hardware architecture and a significantly modified Linux distribution. That is why, irrespective of what your site is, or how many site visitors you have, or even if there’s a distributed denial–of–service assault, our machines will remain up and running and your web sites will remain accessible online.
Our cloud hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also built our very own internal network in each one of our datacenters. Everything is based on high–end hardware made by Juniper. Additionally, on every single router, we’ve configured a firewall with a complex algorithm with the intention to sift out all questionable requests.
Because of this, in all our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to decrease all possible risks with our cloud hosting packages and although we offer top–notch client support, there are situations when the client is simply not content with what we are offering. Or he has to upgrade to a more robust web hosting service, like a VPS server or even a dedicated server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not fully pleased, you will receive a full refund.
24/7 Technical Support
If you’ve ever had to wait around for hours to receive a reply, you are aware of how infuriating this can be, particularly when your site is at stake. This is why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technicians will be here and they will get back to you within 1 hour. And the best part is that their average support ticket response time is under twenty minutes!