Customer Support Channels
A One–Hour Ticket Response Guarantee
Every single help request you send to us will be replied to within maximum sixty minutes. In case your support ticket or email requires additional assistance from an admin, we will forward it and leave a comment to let you know that your case is being worked on. If you take advantage of our Managed Services package, any of the server administration tasks included there will be carried out at a time that is suitable for you.
A Topflight Customer Care Service
If you require help with our Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated server for you, do get in touch with our technical support team at any moment through the ticketing system. In addition, if you need assistance managing your dedicated hosting server, you can make use of our Managed Services package, which includes Operating System updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup disk storage space, etcetera.
An Intuitive Help Area
We have provided our Web Hosting Control Panel with an exhaustive knowledgebase, which offers extensive explanations of its features and functions. What’s more, we have shot detailed video tutorials that will further disclose to you how to perform a particular task or troubleshoot a frequently encountered problem. The educational articles and the tutorial videos are readily reachable from every Web Hosting Control Panel section via the Help and Videos buttons located in the upper right corner.