The customer support that you can receive from your cloud hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical trouble with an existing account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a real website hosting supplier and not from a reseller. When you get a hosting account via a company that doesn't own its servers and it can't access them immediately, it is quite possible that you will wait for a day or two in order to receive a response to your question, therefore your sites may stay offline for ages. In comparison, a company that provides different ways of communication and has a support team available at any time can assist you right away and help you minimize or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Hosting

Our cloud hosting plans include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions well before you make a purchase or you're an existing client and you have any kind of question or a issue, you're able to contact us at any time, including weekends and holidays. We have a number of channels to contact us - several phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any troubles which need additional time to analyze and resolve. In contrast to a number of other website hosting providers, our trouble tickets feature a warranted maximum reply time of just one hour, which means that regardless of what the issue is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated hosting plans that we provide feature 24/7 customer and tech support, which means that whatever the problem you have, you can contact us and we'll give you a hand in a timely manner. The guaranteed reply time for each e-mail or trouble ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual reply time hardly ever exceeds 20 min. In addition, we provide telephone support with several local numbers internationally as well as a live chat, which means that you're able to contact us and find more information about our services even if you do not have an account yet. We are able to help you with nearly any question or an issue you may have - payment methods, package specifications, email setup, hosting account settings, etcetera. If you employ our services, you will never have an issue where you should wait for a few days to get an issue solved like you'll need to do with various other suppliers.

24/7 Customer Support in VPS Servers

Each VPS server package that we offer includes 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you're able to contact us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers internationally, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it will be easier to keep track of what is going on. The maximum warranted response time for all of the e-mail messages and tickets is one hour, yet it rarely takes that long to receive assistance. In case you obtain the Managed Services upgrade that we provide, our administrators can also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through us, you are able to contact us anytime using various channels and the maximum time that you will need to wait for an answer is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the applications which are pre-installed on the server. To contact us about a technical issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you would like to learn more about our website hosting solutions before you order, you can also employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. If you'd like to have assistance with third-party software that you can't set up or manage efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.