One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any client support ticket that you open or any email that you write is just one hour, even in case you contact us on weekends and legal holidays. Whatever the essence of your question or issue may be, we will lend a hand immediately and will supply you with the necessary information to solve any problem with your websites. The real reply time usually doesn’t exceed fifteen to twenty minutes, which suggests that you can forget about waiting around for hours on end to get a problem solved or what’s even worse than that – waiting around all day only to get an answer that more info is needed while nothing’s sorted out. We’ll offer you assistance at once merely because we realize how expensive time can be in the dynamic online space. The 60-minute response time guarantee applies to any technical or billing enquiry that you might have concerning our cloud hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our lightning-fast support service. You will obtain a response to any support ticket posted via the hosting Control Panel or email sent to our tech and client support team in less than one hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes significantly less time to explore and resolve a problem. We will supply you with more information if the solution involves something that has to be done on your end. If you contact us during weekends or holidays, the response time will be exactly the same and because of the fact that our support staff is available to you 24/7/365, you’ll receive timely assistance for any billing, technical or general issue irrespective of the hour at which you contact us.