A live chat is one of the ways of communication provided by some web hosting providers as part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is faster than a support ticket and it makes it much less likely to misspell or misunderstand anything as compared to a telephone call with a representative. What's more, when the issue that you experience needs some time to be investigated and resolved, you will be able to do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service free of cost provided that you have world wide web accessibility even if your website hosting provider is based in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the cloud hosting plans that we offer and we will assist you with almost everything live. In case you do not have an account with our company yet, we will give you more details about the plans to help you to get the most suitable package. In case you are an existing client, we will be able to assist you with any billing or general matter and with a number of common technical matters, such as an email address setup in a desktop e-mail client. In case you can't give us a call for whatever reason or you're in a country where we do not have a local phone number, our live chat will be the best way to contact us. Certainly, some situations need additional time to investigate and test, which means that you'll have to open a support ticket to our technicians, still, we are able to save your time and assist you with numerous issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, so any time you have any kind of questions about our semi-dedicated hosting plans, you are able to get in touch with our customer support team whenever you need no matter if you've already purchased an account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, yet we are able to help you with a lot of tech questions too. We will help you select the optimal package for your sites if you do not have an account yet, we can reply any billing questions or issues you may have or we can help you with installing your new e-mail address on your personal computer or smart phone - all the abovementioned will be done in a timely manner as our live chat service is accessible all day, each and every day. Any time you want assistance, you are able to chat with an agent and save time and effort.