Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing through your website files or changing different account settings. The ticketing system is being strictly monitored 24-7-365 by our support staff representatives and the response time is no more than one hour, but it seldom takes more than twenty minutes to receive support. Unlike some other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info concerning any billing or technical issue. Furthermore, you can read a variety of informational articles, which will help you resolve the most commonly confronted obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you want to contact our tech support team members, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform like you’ll need to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket without any efforts and to look through older tickets using an intelligent search filter. Besides, you’ll be able to browse the applicable knowledge base articles that our system will present you with on the basis of the category that you select for your new ticket. You can accomplish all these procedures without signing out of your Control Panel at any time, which suggests that if you come across any predicament or have an inquiry, you can touch base with our support engineers and fix the problem in question in less than 1 hour using one single platform.