There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you choose is a ticketing system. It is the easiest communication channel for a variety of reasons. If no support staff member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. You can also copy & paste extensive pieces of information without worrying about spelling errors, and if a specific problem requires more time to be fixed or a number of replies have to be exchanged, all the information will be in one place, so either party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they are usually separate from the web hosting platform, which implies that if you have to supply information or to follow directions, you’ll have to use no less than two separate systems and this number can rise in case you desire to manage a handful of domain names. Plus, a lot of web hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you are browsing through your website files or changing different account settings. The ticketing system is being strictly monitored 24-7-365 by our support staff representatives and the response time is no more than one hour, but it seldom takes more than twenty minutes to receive support. Unlike some other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request info concerning any billing or technical issue. Furthermore, you can read a variety of informational articles, which will help you resolve the most commonly confronted obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you want to contact our tech support team members, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform like you’ll need to do with the vast majority of hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket without any efforts and to look through older tickets using an intelligent search filter. Besides, you’ll be able to browse the applicable knowledge base articles that our system will present you with on the basis of the category that you select for your new ticket. You can accomplish all these procedures without signing out of your Control Panel at any time, which suggests that if you come across any predicament or have an inquiry, you can touch base with our support engineers and fix the problem in question in less than 1 hour using one single platform.